Frequently Asked Questions

Everything you need to know about shopping with Anya Hindmarch.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to the courier's website.

What is your return policy?

We offer a 14-day return period for all full-price items. Products must be returned in their original condition, unused, and with all security tags attached.

Do you offer international shipping?

Yes, we ship to over 100 countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.

Can I personalize my Anya Hindmarch bag?

We offer bespoke personalization on select styles, including leather embossing and hand-painted initials. Please visit our Bespoke section for more details.

How do I care for my leather products?

To maintain the quality of your leather goods, avoid prolonged exposure to direct sunlight or moisture. We recommend using a specialist leather protector and storing items in their provided dust bag.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.